FREQUENTLY
ASKED
QUESTIONS
The Robinson R66 has a per seat weight limit of 300 lbs. Group weight depends on how much fuel is on board at any given time. We can usually take between 650 lbs. and 1000 lbs.
We fly at the top of every hour. We are open 7 days a week and will do our best to accommodate our clients’ needs. Customers always come first.
Our Primary Helicopter is the Robinson R66 which has 4 seats for passengers, three seats in the back and one seat next to the pilot! All of the seats have incredible views!
Tipping is at your discretion and should be based upon the service provided. Any tip is always appreciated.
We request bookings be made as far in advance as possible so we are able to accommodate your scheduling desires. Helicopter tours make a wonderful birthday, anniversary or another special occasion gift. So try to call us well in advance so we can make arrangements for you.
We try to make it as easy as possible! You can reserve a flight online or over the phone. All we need is your name, contact information, the approximate weights of each passenger, and a credit card number from any of the major credit card companies (Visa, MasterCard, American Express or Discover).
We prefer all passengers to arrive 15 minutes prior to their scheduled time of departure. This will allow us to pre-flight all passengers regarding safety around and within the helicopter.
If you are late, your flight may get cut short if there are other bookings after yours. Cancellations will not be refunded within less than 24 hours.
Heli Air Miami requests a 24-hour cancellation notice. If you’re able to reschedule your tour instead of canceling (which we hope you are!) there is no fee for rescheduling. If you purchase flight insurance, you will receive a full refund for your flight even within 24 hours.
The Miami area is known to have rain for about 10 minutes every day. This is no problem since it usually passes quickly, however in the rare event that the weather does not work in our favor, we would reschedule the flight, or if that does not fit your schedule, we would happily issue a full refund!
You sure can. If you decide while you are in the air the pilot can extend your flight and make sure that you get the ride that you want. You will pay the balance upon landing.
Yes, Our pilots are extremely knowledgeable of the local area and will point out all the surroundings of the tour that you have chosen. All passengers will be wearing state of the art noise canceling headsets so you are also able to talk amongst yourselves in the helicopter. If you wish, the pilot can activate a mute feature on his headset to allow you some privacy with your guests.
Of course, and we encourage it. Our helicopters provide a smooth ride, you will have pictures to last a lifetime. If you take any great footage or shots you would like to share with us, let us know and we will gladly add them to our website or display them in our office. You can never have enough pictures.
We do take a video of each flight and offer that as an option, ask about it prior to your flight!
We are located at the Miami Executive airport, 14145 SW 127th Street Miami Florida 33186. – You will park and enter the International Flight Center North Facility where your pilot will greet you!